Privacy Policy

This Privacy Policy explains how Portinplug, operated by VCPC Supplies LLC ("Portinplug," "we," "us") collects, uses, and shares information when you use our website, API, and services (the "Services"), or otherwise interact with us. By using the Services, you agree to the practices described here.

• Information you provide. When you contact us or sign up, we collect details such as your name, business name, email address, phone number, and any message content you submit through our contact form.
• Account & API data. When you use our API, we process your account identifiers, API keys, and records of the requests you make (such as carrier, area code, and number provisioning activity).
• Number & porting data. To provide and port numbers, we process telephone numbers and the associated credentials and account information required to provision or port them. Some of this may constitute Customer Proprietary Network Information (CPNI) under applicable telecommunications law.
• Payment information. Payments are processed by our third-party payment processor, Stripe. We do not store full payment card numbers ourselves; the processor handles that information under its own privacy terms.
• Automatically collected data. We may collect technical information such as IP address, browser type, device information, and usage data through cookies and similar technologies.

We use the information we collect to:

• Provide, operate, and maintain the Services, including provisioning and porting numbers;
• Process transactions and send related information such as confirmations and invoices;
• Respond to your inquiries and provide customer support;
• Detect, prevent, and address fraud, abuse, and security issues;
• Comply with legal and regulatory obligations, including telecommunications requirements;
• Improve and develop our Services.

We do not sell your personal information. We share information only as needed to operate the Services, including with:

• Upstream carrier and connectivity partners required to provision, manage, and port numbers;
• Service providers who perform functions on our behalf (such as payment processing, hosting, and analytics);
• Legal and regulatory authorities where required by law, subpoena, or to protect our rights, safety, or property.

We retain information for as long as needed to provide the Services, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Some telecommunications records may be subject to mandatory retention periods.

We use reasonable administrative, technical, and organizational measures designed to protect the information we process. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. To exercise these rights, contact us at portinplug@gmail.com. Residents of certain jurisdictions (such as California under the CCPA/CPRA, or the EU/UK under GDPR) may have additional rights, which we will honor as required by applicable law.

We use cookies and similar technologies to operate the website, remember preferences, and understand usage. You can control cookies through your browser settings, though some features may not function properly without them.

The Services may contain links to third-party websites or services that we do not control. This Policy does not apply to those third parties, and we are not responsible for their privacy practices.

The Services are intended for business use and are not directed to individuals under 18. We do not knowingly collect personal information from children.

We are based in the United States, and your information may be processed in the United States and other locations. By using the Services, you consent to the transfer and processing of your information in these locations.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Your continued use of the Services after changes take effect constitutes acceptance.

Questions about this Privacy Policy or our data practices? Contact us at portinplug@gmail.com.